Refund policy

Return & Refund Policy

Returns
We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it, with original packaging.

To start a return, please contact us at [your email address] with your order number and reason for return. We will provide instructions on how to proceed.

Non-Returnable Items
Certain items are not eligible for return, including:

  • Gift cards

  • Final sale or clearance items

  • Personalized or custom-made products

Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue. We will replace the item or issue a refund at no additional cost to you.

Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Shipping fees are non-refundable.

Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need a different size or variation, please contact us to arrange an exchange.

Late or Missing Refunds
If you haven’t received a refund yet:

  1. Check your bank account again

  2. Contact your credit card company

  3. Contact your bank

If you’ve done all of this and still have not received your refund, please contact us at [your email address].

Contact Us
For questions about returns or refunds, contact us at: sarah@thehappydaisy.shop